Privacy Policy

Contact: geral@amelia-wellington.com

Introduction

Home Amelia Wellington operates this website and online store (the "Services"). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or make a purchase, in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect only the information necessary to run our store and improve your shopping experience, which may include:

• Contact information: name, postal address, email address, phone number.

• Payment information: transaction history. Payments are processed by secure third-party providers; we do not store your card details.

• Account information: login details, preferences, order history.

• Order information: products purchased, returned, or exchanged.

• Technical information: IP address, browser type, device, pages viewed and time spent on the site.

• Communications: messages to our customer service team, survey responses, or reviews.

2. How We Collect It

• Directly from you: when you place an order, create an account, contact us, or subscribe to our newsletter.

• Automatically: through cookies, analytics tools, and similar technologies.

• From our service providers: during payment processing, shipping, or marketing activities.

3. How We Use It

• To process and deliver your orders and manage returns and refunds.

• To respond to your enquiries and keep you updated on your orders.

• To personalise and improve your shopping experience.

• To send you marketing emails, only with your consent. You can unsubscribe at any time.

• To prevent fraud, keep transactions secure, and meet our legal obligations.

4. Who We Share It With

We only share your information where necessary to provide our Services, with:

• Shopify, our e-commerce platform, which hosts our store and processes transactions. Shopify's Privacy Policy: https://www.shopify.com/legal/privacy

• Service providers such as couriers, payment processors, and marketing platforms.

• Authorities, when required by law.

We do not sell your personal information.

5. Overseas Disclosure

Some of our service providers (including Shopify and our logistics partners) are located outside New Zealand, so your information may be stored or processed overseas. Where this happens, we take reasonable steps to ensure your information is protected in a way comparable to the Privacy Act 2020.

6. Cookies

We use cookies to make the website work properly, analyse traffic and performance, and show relevant advertising. You can manage or disable cookies in your browser settings, although some features may not work as a result.

7. How Long We Keep It

We keep personal information only for as long as needed for the purposes described above, including to meet our legal, tax, and accounting obligations and to resolve disputes.

8. Security

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no system is completely secure.

9. Your Rights

Under the Privacy Act 2020, you have the right to:

• Ask for access to the personal information we hold about you.

• Ask us to correct your personal information.

You can also ask us to delete your information or stop sending you marketing at any time. To make a request, email geral@amelia-wellington.com. We may need to verify your identity before responding.

If you are not satisfied with how we handle your request or your information, you can contact the Office of the Privacy Commissioner: www.privacy.org.nz

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be published on this page.

11. Contact

Customer Service — Home Amelia Wellington

Email: geral@amelia-wellington.com