Refund Policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at geral@amelia-wellington.com. Once your return request is approved, we'll email you the return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at geral@amelia-wellington.com.

Return Costs

• Return shipping costs are paid by the customer.

• A processing fee of NZ$20 per returned item applies to change-of-mind returns.

• These costs do not apply to items that are faulty, damaged, or incorrect.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Custom products (such as special orders or personalised items) and gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your Rights in New Zealand

This policy does not limit your rights under the Consumer Guarantees Act 1993. If a product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or full refund at no cost to you.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be refunded on your original payment method within 10 business days, less return shipping and any applicable processing fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at geral@amelia-wellington.com.

Customer Service — Home Amelia Wellington