Shipping Policy

Contact: geral@amelia-wellington.com

Introduction

Thank you for choosing Home Amelia Wellington.

We take the utmost care in preparing, checking, and delivering every order. Below, you will find all the information regarding our shipping process and delivery times.

1. Order Processing

• Orders placed Monday through Friday are processed within 1 to 2 business days following payment confirmation.

• Orders placed on weekends or New Zealand public holidays will be processed on the next business day.

• As soon as your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier details.

2. Delivery Times

Our deliveries are handled by trusted international logistics partners. Estimated delivery times:

• New Zealand (all regions, including rural addresses): 7 to 14 business days

These delivery times are a guide only and may vary during peak periods (such as the Christmas season), due to customs procedures, or local transport conditions.

3. Shipping Costs

Shipping is free on all orders within New Zealand, regardless of order value.

4. Order Tracking

Once your order leaves our logistics centre, you will receive an email with your tracking number and a link to monitor your package.

• Tracking information usually becomes active within 2 to 3 business days following dispatch.

• In the event of delays or tracking issues, please contact us at geral@amelia-wellington.com.

5. Origin and Logistics of Shipments

All Home Amelia Wellington orders are shipped from our international logistics centres.

Depending on New Zealand customs regulations, import taxes or duties may apply. If applicable, these charges are the responsibility of the customer and are not included in our prices.

6. Unsuccessful Deliveries

If a package cannot be delivered due to an incorrect address, refusal by the recipient, or prolonged absence, it will be returned to the sender. In such cases:

• A reshipment can be arranged, subject to reshipping fees.

• Any applicable refund will be processed upon receipt and inspection of the returned package.

Please verify that your delivery address is accurate before completing your purchase.

7. Order Assistance

Email: geral@amelia-wellington.com (please include your order number in the message)

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.