Contact: geral@amelia-wellington.com

Introduction

Thank you for shopping at Amelia Wellington.

We hope you are completely satisfied with your order. However, if for any reason you are not, you may return the product in accordance with the policy below.

Return Eligibility Criteria

To be eligible for a return, items must meet the following conditions:

 

• The product must not have been used, worn, or washed.

   

• All original tags, packaging, and accessories must be included.

   

• Items must be returned in the exact same condition as received.

   

Returns that do not meet these conditions will not be accepted or refunded.

Please Note: Items marked as Final Sale, Seasonal Sale, or Personalized are not eligible for return or refund.

Return Window

You may request a return within 30 days of receiving your order. Any request made after this period will not be accepted.

Return Procedure

To initiate a return, please contact our customer service department at geral@amelia-wellington.com, providing the following information:

• Your order number

• The reason for the return

• A clear photo of the product (and any defects, if applicable)

• Your full name

• Your delivery address

Upon review of your request, our team will provide precise instructions for the return, including authorization and the address of our central warehouse in Asia, where all returns must be sent.

Returns sent without prior authorization will not be accepted or processed.

Return Shipping Costs

• The customer is responsible for return shipping costs.

• As our central warehouse is located in Asia, international shipping costs may vary depending on your location.

• We recommend using a trackable shipping service to ensure delivery. Amelia Wellington is not responsible for lost, delayed, or untracked return shipments.

• Processing and restocking fees (typically €10 per returned item) may apply to cover administrative costs.

Refunds

Once your returned item is received and inspected, we will send you a confirmation email.

If your return is approved:

• The refund will be processed through the original payment method used for purchase.

• The refund may take up to 10 business days to post to your account, depending on your bank or payment provider.

• Original shipping fees and any restocking fees are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 5 days of delivery.

Include clear photos of the issue, your order number, and a brief description. Our quality control team will review your case promptly and offer a replacement or a refund.

Claims made after this 5-day window may not be accepted.

Cancellations

Our orders are processed automatically to ensure the fastest possible preparation and shipment.

For this reason, we recommend submitting any modification or cancellation request within 1 hour of purchase.

However, we cannot guarantee that an order can be modified or canceled after this timeframe, as processing is automated and the package may already be handed over to the carrier. In exceptional cases, modifications or cancellations may still be possible before dispatch depending on processing status.

If the order has already shipped, cancellation requests are subject to carrier terms and may no longer be possible. In that event, you will need to await delivery and submit a return request according to this policy.

Important Information

• All returns are shipped to and processed through our central warehouse in Asia.

• Any return sent to an address other than the one specified in your return authorization will be refused.

• Refunds will only be issued upon physical receipt and verification of the returned items at our warehouse.

Legal Notice

This Return Policy complies with European e-commerce standards and accounts for our international logistics operations.

By completing a purchase with Amelia Wellington, you acknowledge that you have read and accepted this Return Policy.

Customer Service — Amelia Wellington

Email: geral@amelia-wellington.com