Contact: geral@amelia-wellington.com

Introduction

Thank you for choosing Amelia Wellington.

We take the utmost care in preparing, checking, and delivering every order. Below, you will find all the information regarding our shipping process and delivery times.

1. Order Processing

Each order is carefully prepared prior to dispatch to ensure the quality and accuracy of every item.

• Orders placed Monday through Friday are processed within 1 to 2 business days following payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• As soon as your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier details.

We recommend checking your inbox regularly to monitor the progress of your delivery.

2. Delivery Times

Our deliveries are handled by trusted international logistics partners. Estimated delivery times are as follows:

• Metropolitan France and European Union: 5 to 10 business days

• Other International Destinations: 7 to 14 business days

These delivery times are provided as a guide only and may vary depending on peak demand periods, customs procedures, or local transport conditions.

Every Amelia Wellington creation deserves special care: a swift delivery timeframe for uncompromising quality.

3. Shipping Costs

Shipping is free on all orders, regardless of order value or destination.

Amelia Wellington is committed to providing a transparent shopping experience, free of hidden fees or unexpected surcharges at checkout.

4. Order Tracking

Once your order leaves our logistics center, you will receive an email containing your tracking number and a direct link to monitor your package.

• Tracking information usually becomes active within 2 to 3 business days following dispatch.

• In the event of delays or tracking issues, please contact our customer service team at geral@amelia-wellington.com. Our team will be happy to assist you promptly.

5. Origin and Logistics of Shipments

All Amelia Wellington orders are shipped from our international logistics centers to ensure continuous availability of our collections and responsible inventory management.

Depending on the customs regulations of the destination country, import taxes or duties may apply. These charges, if applicable, are the responsibility of the customer and are not included in our prices.

6. Unsuccessful Deliveries

If a package cannot be delivered due to an incorrect address, refusal by the recipient, or prolonged absence, it will be returned to the sender. In such cases:

• A reshipment can be arranged, subject to reshipping fees.

• Any applicable refund will be processed upon receipt and inspection of the returned package.

To avoid delays, please carefully verify that your delivery address is accurate before completing your purchase.

7. Order Assistance

Our customer service team is available to answer any questions regarding shipping, tracking, or delivery estimates.

• Email: geral@amelia-wellington.com (please include your order number in the message)

Our team is dedicated to providing attentive and quick support to ensure your experience with Amelia Wellington is seamless from checkout to delivery.